What’s Going On – Summer 2015

Autumn already! We have been so busy over the past few months, that summer has gone by in a bit of a blur. So what have we been up to over the past few months? Globe trotting on lovely holidays? Well globe trotting yes, but all work related!! Here’s a round up of our summer activities… New Partnerships WORKSTREAMPEOPLE We are very happy to announce that we are now a WORKSTREAMPEOPLE partner, offering Anywhere365 Unified Contact Centre. Anywhere365 is an established enterprise communications and dialogue management platform for Skype for Business and Lync. Its primary focus is on enabling efficient and productive dialogues to take place while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns. This is a very exciting opportunity for us, and feedback that we have had from client demos has been very positive indeed. We have been working with several organisations to review their call centre applications and Anywhere365 is certainly making a very big impression. Pure-IP We are very happy to announce that we have also partnered with Pure-IP. Pure-IP are focused on providing high quality voice solutions over IP networks. They are a certified partner of many leading voice applications with particular specialisation in Skype for Business SIP trunks. This new partnership enables us to provide SIP trunks into customers, giving them significant cost savings and simplification/centralisation of telephony services. Skype for Business With its launch earlier this year, we have been busy reskilling and training in Skype for Business. This also involved a trip to the Microsoft Ignite event in Chicago. We have been preparing and upgrading...

Skype for Business Top Tip: How to change participant settings for a Skype for Business meetings

If you’re hosting a Skype for Business meeting you should be aware of how to change the participant settings according to who you would like to participate and how you would like them to participate. You may want to give certain people permission to present or to may want to disable IM to limit interruptions for example. Here’s a guide taken from the Microsoft Office Support site detailing how to change the participant settings. Change participant settings for Skype for Business meetings The Skype for Business default options are appropriate for small and casual meetings with co-workers. It’s a good idea to change the options if you are inviting more than 10-15 people, want to control meeting permissions, or have invitees from other companies. If you use Outlook, you can change options for all Skype for Business Meetings that you set up by clicking New Skype for Business Meeting in your Outlook Calendar, clicking Meeting Options on the ribbon, and then selecting the option(s) you want to use. Tip    Regardless of whether you use Outlook, if you’re a presenter in a meeting, you can change some options for that meeting, such as whether video is enabled and who is a presenter, during the meeting by clicking the people icon, in the meeting window, and then using the options on the Participants and Actions tabs. These people don’t have to wait in the lobby You decide who gets into the meeting directly and who has to wait for you to let them in. If you have people wait, when the meeting starts, you’ll see a list of people who...

Skype for Business Top Tip: Set up a Skype for Business meeting in Outlook

Here’s the next Skype for Business Top Tips taken from the Microsoft Office Support Website. There’s other posts to follow explaining some more of the basic functions in Skype for Business. You can use Outlook or Outlook Web App to schedule a Skype meeting–the same way you schedule meetings normally but with one or two extra clicks. If your account is configured for dial-in conferencing, the Skype meeting request will automatically include call-in information (phone number and conference ID). Schedule a Skype Meeting using Outlook 2013 To schedule a Skype meeting, you need a sign-in address and password from an organization that uses Skype for Business Server. Open Outlook, and go to your calendar. On the Home tab ribbon, in the Skype Meeting section, click New Skype Meeting. Set up the meeting as you typically would: In the To box, type the email address of each person you’re inviting, separated by semicolons. In the Subject box, type a name for the meeting. If you’ll have in-person attendees, either click Room Finder, in the Options section of the Meeting tab, and then find a room or, in the Location box, type a meeting location, such as a conference room. Select a start time and end time. Notes    To look for a time that works for everyone, click Scheduling Assistant, in the Show section of the Meeting tab ribbon. In the meeting area, type an agenda. Be careful not to change any of the Skype meeting information. Important    Scheduling a meeting with the default options, like we just did, is suitable for small, internal meetings, such as casual meetings with a few...

Skype for Business Top Tips: Make and Receive Calls

Following on from my last blog post here’s the third Skype for Business Top Tip taken from the Microsoft Office Support Website. Look out for more posts explaining some more of the basic functions in Skype for Business. Make and receive calls using Skype for Business Skype for Business automatically detects your devices, such as a headset, mic, speakers and cameras. Before you make a call make sure that you have an audio device connected to your computer. We strongly recommend that you check your audio and video devices before joining a meeting or making a call, to make sure you’re all set. To call a contact using Skype for Business, select the contact and select the phone button. Then choose one of the following options for the call: Work: to call the contact at a work number (not available for Office 365 users) New Number…: to enter a different number to call that person Skype for Business Skype call: to call the contact in Skype for Business Voice mail: to call the contact’s voice mail (not available for Office 365 users) After the call connects, use the mic button at the bottom of the window to mute/unmute yourself , and the handset button to end the call . Use the other call controls as appropriate: Select the Call Controls button for the following options: Hold Transfer to another number or person. Devices to switch to a different device. Dial pad to interact with an automated phone system, such as entering a code, when you call your voicemail, or make a selection when you call an office reception desk. Speaker...

Skype for Business Top Tips: Send an IM

Following on from my last blog post here’s the second Skype for Business Top Tip taken from the Microsoft Office Support Website. Look out for more posts explaining some more of the basic functions in Skype for Business. Start an IM conversation To find the person you want to send an instant message to, do one of the following: Hover over their picture in the Contacts list, and click the IM button. Double-click anywhere on their contact listing. Right-click their listing, and select Send an IM. Note    If a Skype user is not in your Contacts list, you will need to add them as a contact. The Skype user will then have to accept your request before you can send them an IM. For more information, see Add a contact in Skype for Business. Type your message at bottom of the conversation window. (Optional) To send a file or an image, do one of the following: Drag and drop a saved file into the text input area. Copy and paste a saved file or any image from an Office program into the text input area. Press PrtScn on your keyboard to capture an image directly from your screen, and then paste it into the text input area. (Optional) To add an emoticon, change the font, or mark the message as Important, do any of the following: Add an emoticon by clicking the Emoticon icon and then clicking the emoticon you want to add. Change the font or font size by clicking the More options (ellipsis) button. Mark your message as high-priority by clicking the Importance icon. Send a...