1plex New Office!

It is with great excitement that we announce our  new 1plex office / demo facility in Newmarket. The decision to move from our lovely demo facility in Milton Hall didn’t come lightly. It was a lovely place to work. However, with the companies rapid growth, we needed more office space as well as a larger demo facility to showcase our products. Our new office at Newmarket Business Centre, offers us a lot more space. In the next few weeks, the demo facility will be open for appointments to see a variety of conferencing solutions in action, such as the Smart Room Systems, Crestron RL Room Systems, a variety of video conferencing cameras and audio solutions as well as other related products. The demo facility will give you the opportunity to try out and compare a huge variety of products so that you know you’re getting the right solution for your needs. We will let you know when the demo facility is open for appointments, so watch this space. In the mean time if you have any queries please don’t hesitate to contact us. We would like to say a huge thank you to all of the staff at Milton Hall for making our stay there so pleasurable.  ...

1plex is the first UK company to complete the Anywhere365 Certified Partner Programme

Last week one of our UC Engineers, Paul Coles, completed a training course for Anywhere365 Universal Contact Centre, making 1plex the first UK company to complete the Certified Partner Programme. Anywhere365 by WorkStreamPeople is a feature rich, cost effective, enterprise grade Unified Contact Centre solution for Microsoft Skype-for-Business and Lync. Watch this clip to find out more about Anywhere365: The training with WorkStreamPeople was held at their office, in a beautiful building called Van Nelle Factory in Rotterdam, Holland. Paul and the other attendees learnt how to install and configure the main software and the additional components of it. They had the opportunity to get to grips with the huge variety of features by installing their own UCC in a prepared lab environment. This allowed them to set up the software and play about with the settings, configuring each additional component to their own unique UCC. When discussing the course, Paul said: “The course itself was very interesting and I learnt a lot about how it works and what it can do. They are developing new features all the time. I was very impressed with it and the additional possibilities of the web chat and integration with CRM systems.” When discussing it’s potential in the UK, PauI added: “It really does have huge potential for clients. Its features make it very scalable, meaning it’s a perfect solution for all businesses whether you’re a small call centre or a full sales and marketing call centre team. It is such a great product and the WorkStreamPeople team are really friendly and passionate about it.” If you would like to find out...

Which Blynclight is right for you?

  With the Blynclights becoming more and more popular a question I often get asked is ‘What is the difference between the three models?’ So I thought I do a quick guide to show you what features each have to help you make an informed decision on which one is right for you. All Blynclights are designed to let your colleagues know when you’re on a call, busy with a deadline or available to chat. They do this by syncing with Skype for Business to show your status by changing to colour: i.e. green for available, red for busy etc. All three models have the following features: Sync your status with Skype for Business/Lync, Cisco Jabber for Windows, Skype Flashes on Incoming Calls Flashes on Incoming Instant Messages Adjustable Brightness Control The Blync Standard and the Blync Plus are very much designed for the cubical worker. The lights are large and square (45mm x 45mm x 60mm), designed to sit on a partition wall and be very visible in a large office environment. The Blync Plus has all the features of the Standard and also includes a ringer that can be configured for audio alerts: As well as flashing, it rings on incoming calls and peeps on incoming Instant Messages. There is volume control and you can select from 10 MP3 ringtones. The Blynclight Mini is a lot smaller (65mm x 14mm x 11mm). It’s designed for the non-cubical work environment. It mounts easily on to a laptop or monitor and provides all the features of the Blynclight Plus. Ok so which one is right for you? There are basically two questions you need to...

Magewell USB Capture HDMI Review

What is the Magewell USB Capture HDMI? In simple terms the device converts a HDMI stream into a USB input stream. This is particularly useful if, for example, you wanted to show video in a Skype for Business video call. As the Skype for Business client only picks up webcams and other USB devices this wouldn’t normally be possible. This device can be used to connect you to another laptop streaming the video, converting it to USB. Skype for Business then sees it as another camera therefore allowing it to be used in video calls. I will show how this works in more detail soon. First lets look at the actual product. Product Info The product comes in a plastic display case and includes a blue USB 3.0 cable. It doesn’t come with instructions but it is all pretty self explanatory so you shouldn’t need any. Once unpacked, you will notice that the devise is made of metal so feels pretty sturdy. In terms of size, it’s 84.25 x 42.8 x 12.6mm. There is a HDMI port at one end and a USB port at the other end. There are also two lights, a power light to show that you have power and an action light to show that the device is working.     Using the Device Once the USB lead is connected to your laptop, both lights will come on. Your laptop will also recognise a new device. If you then go into Skype for Business, and go to the video device settings, you will see there are now two devices; the integrated webcam and the HDMI video, as seen...

Jabra Evolve 40 Review

The Jabra Evolve range is designed to improve concentration in noisy work environments. There are 5 headsets in this range: Evolve 20, 30, 40, 65 and 80. Today I will be reviewing the Evolve 40. Unpacking The first thing you’ll notice is that the headset comes in a zipped carry case which is handy for when you’re on the go. It stops the wires getting tangled and fits nicely in a laptop bag. When you take the headset out, you’ll see that it has a red wire that connects with a 3.5mm jack to a USB dongle. The dongle is really useful when using with Skype for Business. The dongle includes an answer/end call button, volume down, volume up, mute switch and a Busylight indicator.   Getting Started Jabra Direct is free PC software enabling Jabra USB devices to have remote call control over most softphones such as Skype for Business. It brings you features to personalise your device and also includes Jabra Intelligent Call Transfer, which I will discuss in more detail later. The Jabra Direct Software can be downloaded from the Jabra website. Once I had downloaded the software, I connected the headset via USB. My laptop didn’t automatically switch to them once plugged in, I had to set them as my default device. The Busylight One of the cool features of this headset is the Busylight indicator. This is a ring on each side of the headset which lights up bright red to let others know that you are on a call. You will see that there is also an indicator on the dongle. This can also be turned on...