Skype for Business Top Tips: Make and Receive Calls

Following on from my last blog post here’s the third Skype for Business Top Tip taken from the Microsoft Office Support Website. Look out for more posts explaining some more of the basic functions in Skype for Business. Make and receive calls using Skype for Business Skype for Business automatically detects your devices, such as a headset, mic, speakers and cameras. Before you make a call make sure that you have an audio device connected to your computer. We strongly recommend that you check your audio and video devices before joining a meeting or making a call, to make sure you’re all set. To call a contact using Skype for Business, select the contact and select the phone button. Then choose one of the following options for the call: Work: to call the contact at a work number (not available for Office 365 users) New Number…: to enter a different number to call that person Skype for Business Skype call: to call the contact in Skype for Business Voice mail: to call the contact’s voice mail (not available for Office 365 users) After the call connects, use the mic button at the bottom of the window to mute/unmute yourself , and the handset button to end the call . Use the other call controls as appropriate: Select the Call Controls button for the following options: Hold Transfer to another number or person. Devices to switch to a different device. Dial pad to interact with an automated phone system, such as entering a code, when you call your voicemail, or make a selection when you call an office reception desk. Speaker...

Skype for Business Top Tips: Send an IM

Following on from my last blog post here’s the second Skype for Business Top Tip taken from the Microsoft Office Support Website. Look out for more posts explaining some more of the basic functions in Skype for Business. Start an IM conversation To find the person you want to send an instant message to, do one of the following: Hover over their picture in the Contacts list, and click the IM button. Double-click anywhere on their contact listing. Right-click their listing, and select Send an IM. Note    If a Skype user is not in your Contacts list, you will need to add them as a contact. The Skype user will then have to accept your request before you can send them an IM. For more information, see Add a contact in Skype for Business. Type your message at bottom of the conversation window. (Optional) To send a file or an image, do one of the following: Drag and drop a saved file into the text input area. Copy and paste a saved file or any image from an Office program into the text input area. Press PrtScn on your keyboard to capture an image directly from your screen, and then paste it into the text input area. (Optional) To add an emoticon, change the font, or mark the message as Important, do any of the following: Add an emoticon by clicking the Emoticon icon and then clicking the emoticon you want to add. Change the font or font size by clicking the More options (ellipsis) button. Mark your message as high-priority by clicking the Importance icon. Send a...

Skype for Business Top Tips – Adding a Contact

Whilst looking on the Microsoft Office site I came across several ‘How to’ posts regarding Skype for Business that I thought I should share. I will be uploading a series of ‘top tips’ explaining how to perform some of the basic tasks in Skype for Business. Add a contact using search Here’s the quick way to add a contact. 1. In the search box on the Contacts view of the Skype for Business main window, type a name, IM address, or desk phone number if they are in your organization. As you type, search results will start appearing below the search box, and the tabs will change from Groups, Status, Relationships, and New, as shown in the following image.             to My Contacts and Skype Directory, as shown in the following image.   2. If the person you’re searching for is in your organization, keep the My Contacts tab selected, which is the default. When My Contacts is selected, Skype for Business searches in your organization’s address book.If the person you’re searching for is not in your organization, but you know they have a Skype account, click the Skype Directory tab to search for them among the millions of Skype users out there. Knowing their Skype ID and location helps narrow the search quickly. You can also search using their email address or Microsoft account, for example, John@outlook.com. Note   Your administrator enables or disables the Skype Directory search feature in accordance with your organization’s search policy. If you don’t see a Skype Directory tab like the one shown in the preceding screenshot, you won’t be able to search...

Adding a Skype user to Skype for Business

Adding a Skype user to Skype for Business couldn’t be easier: 1. In the search bar, type in the name of the person you are looking for. 2. Under the ‘My Contacts’ tab it will say ‘No matches’, so click on the ‘Skype Directory’ tab. A list of matches will appear – in this case there was only one match to that particular name. 3. Click on the required contact and you are given the option to ‘See Contact Card’ or ‘Add to Contacts’ 4. Click ‘Add to Contacts’ and you are then given the option of ‘Other Contacts’ or ‘Add to Favourites’. Select the relevant option. 5. The contact will now appear in your contact list. Please note that until the request has been accepted by your contact, they will appear as ‘pending’ – see ‘sallyhuckle’ as an example below. Once the request has been accepted, you are ready to...

‘Lync can’t connect to Exchange. Your contacts list and conversations might have issues’

‘Lync can’t connect to exchange. Your contacts list and conversations might have issues’ I came across a problem with a customer who had been instructed to change their users default SMTP addresses as part of a larger company consolidation. This change has created a problem in Lync 2013 where the Lync client can no longer access the Exchange 2013 services such as Calendar and message history. Historically the smtp address and SIP URI were both user@contosocam.com The recent instruction requires them to add a further smtp address (contoso.com) to all user mailboxes and make this the default reply address. So now we have a user with a default smtp address of user@contoso.com and a Lync sip uri of user@contosocam.com. The additional default smtp address was added in Exchange and initially everything seemed to be fine. However, they found that following the change, when new PC’s were deployed and Lync profiles configured the Exchange services didn’t work and Lync configuration information in the client showed blank entries for the EWS services (both internal and external). The client also reports an error stating that ‘Lync can’t connect to exchange. Your contacts list and conversations might have issues’ A simple temporary fix was quickly found to change the default smtp address back to user@contosocam.com, delete the sign in info in Lync (both through client and delete the profile folder in windows user profile) – then sign into Lync. Exchange services will connect and you can then change the default SMTP address back to user@contoso.com – we don’t know if this cached info times out eventually but we had users working for 3-4 weeks...

Microsoft Surface Hub

Microsoft came to ISE2015 armed with an array of Windows Surface Hub devices both 55″ and 84″ and were happy to let the show attendees get their hands on the kit. In total I counted 6 screens including a free standing device on a trolley So what did we learn, well first off the Perceptive Pixel displays are impressive, touch response is incredible with the screens detecting not just the presence of the pen on the screen but also pressure resulting in a drawing experience which is freakily good. There really is a sense of ink flowing out of the pen in a way that other solutions fail to achieve. Flip the pen over and it functions as an eraser. Hardware wise snippets were given away in conversation, 55″ screen is currently 1080p, the 84″ is running 4k resolution, 55″ is powered by a latest i5 with the 84″ being i7, both have 8gb RAM, 512gb SSD From the launch videos I was under the impression the screens could detect the presenter either by Xbox Kinect style camera recognition or NFC pairing with say a mobile phone. This isn’t the case with the system being shown currently. The system detects the presence of a presenter through motion and light sensors so will come on automatically but will not identify the person using the screen. The cameras (used in Skype for Business calls) are mounted on either side of the screen and angled in slightly, this angle combined with the wide angle feature of the camera creates a view of the presenter as they interact with content on the screen....