Demo facility featuring the new Logitech SmartDock now open

Back in October we announced we were moving to new office/demo facilities in Newmarket. We are delighted to announce that the demo facility is now open and ready for appointments. The demo facility showcases meeting and conference room solutions including the brand-new Logitech SmartDock. The SmartDock is a collaboration between Logitech and Microsoft. It is designed to transform regular Skype for Business meetings into conference/meeting rooms. Essentially it is a dock that turns a Surface Pro 4 into a centralized communication hub that can be connected to your existing video displays and video cameras certified for Skype for Business. The stylish SmartDock is designed to make it as easy of possible for an attendee to join a meeting. There is a motion sensor on the front bezel so the unit will wake up from sleep mode when someone walks into the conference room. When a room receives an invite to a Skype for Business meeting, the meeting will appear on the Surface Pro screen. An attendee simply touches the meeting to join. SmartDock adds all the connectivity you could want, including HDMI for 1080p displays, three USB ports, Gigabit Ethernet, and headset jack. The optional Extender Box keeps conference tables clean and clutter-free. When you need to share a presentation, demo, or other content on your laptop, simply connect through the HDMI input built into SmartDock and begin presenting from your personal device. If you are looking for a meeting room solution, the SmartDock is definitely worth considering. Other solution available to demo include Logitech SRS, Polycom Group Series, Polycom Trio, Biamp Devio and Barco ClickShare. If you would like to demo...

What is Microsoft Office 365 Cloud PBX?

Firstly, what is a PBX? A PBX (Private Branch Exchange) is a company’s telephone system. Historically it was mostly based on hardware and located on site. Cloud PBX is, in simple terms, your phone system in the Cloud. It’s Microsoft’s technology for enabling call control and PBX capabilities in the Office 365 cloud via Skype for Business Online. Now users can use Cloud PBX to take care of basic telephone call control tasks: They can make, manage and receive calls, at work, home and on the road using which ever device they wish – phone, laptop, mobile devices etc. Calls within your organization are handled by Skype for Business. Skype for Business (offered as part of the Microsoft Office 365 package) has become a popular method of communicating within and between companies, but until recently didn’t offer the telephone functionality. To enable calls outside your organization, you would need to be connected to the PSTN (public switched telephone network). There at two ways you can do this: Purchasing the PTSN Calling service add-on to Office 365 This is an add-on to Office 365, and means users will be homed in the cloud with no on-premises server deployment required. PSTN Calling allows you to search, acquire, and assign phone numbers to users in your organization so that users can make and receive phone calls with people inside and outside of your organization. There are international and domestic subscriptions available. Benefits: Cheaper and faster to get started. Pay one bill for all your communications. All the latest updates delivered automatically. Pick new numbers or port existing numbers. No need for any...

1plex New Office!

It is with great excitement that we announce our  new 1plex office / demo facility in Newmarket. The decision to move from our lovely demo facility in Milton Hall didn’t come lightly. It was a lovely place to work. However, with the companies rapid growth, we needed more office space as well as a larger demo facility to showcase our products. Our new office at Newmarket Business Centre, offers us a lot more space. In the next few weeks, the demo facility will be open for appointments to see a variety of conferencing solutions in action, such as the Smart Room Systems, Crestron RL Room Systems, a variety of video conferencing cameras and audio solutions as well as other related products. The demo facility will give you the opportunity to try out and compare a huge variety of products so that you know you’re getting the right solution for your needs. We will let you know when the demo facility is open for appointments, so watch this space. In the mean time if you have any queries please don’t hesitate to contact us. We would like to say a huge thank you to all of the staff at Milton Hall for making our stay there so pleasurable.  ...

1plex is the first UK company to complete the Anywhere365 Certified Partner Programme

Last week one of our UC Engineers, Paul Coles, completed a training course for Anywhere365 Universal Contact Centre, making 1plex the first UK company to complete the Certified Partner Programme. Anywhere365 by WorkStreamPeople is a feature rich, cost effective, enterprise grade Unified Contact Centre solution for Microsoft Skype-for-Business and Lync. Watch this clip to find out more about Anywhere365: The training with WorkStreamPeople was held at their office, in a beautiful building called Van Nelle Factory in Rotterdam, Holland. Paul and the other attendees learnt how to install and configure the main software and the additional components of it. They had the opportunity to get to grips with the huge variety of features by installing their own UCC in a prepared lab environment. This allowed them to set up the software and play about with the settings, configuring each additional component to their own unique UCC. When discussing the course, Paul said: “The course itself was very interesting and I learnt a lot about how it works and what it can do. They are developing new features all the time. I was very impressed with it and the additional possibilities of the web chat and integration with CRM systems.” When discussing it’s potential in the UK, PauI added: “It really does have huge potential for clients. Its features make it very scalable, meaning it’s a perfect solution for all businesses whether you’re a small call centre or a full sales and marketing call centre team. It is such a great product and the WorkStreamPeople team are really friendly and passionate about it.” If you would like to find out...

What’s Going On – Summer 2015

Autumn already! We have been so busy over the past few months, that summer has gone by in a bit of a blur. So what have we been up to over the past few months? Globe trotting on lovely holidays? Well globe trotting yes, but all work related!! Here’s a round up of our summer activities… New Partnerships WORKSTREAMPEOPLE We are very happy to announce that we are now a WORKSTREAMPEOPLE partner, offering Anywhere365 Unified Contact Centre. Anywhere365 is an established enterprise communications and dialogue management platform for Skype for Business and Lync. Its primary focus is on enabling efficient and productive dialogues to take place while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns. This is a very exciting opportunity for us, and feedback that we have had from client demos has been very positive indeed. We have been working with several organisations to review their call centre applications and Anywhere365 is certainly making a very big impression. Pure-IP We are very happy to announce that we have also partnered with Pure-IP. Pure-IP are focused on providing high quality voice solutions over IP networks. They are a certified partner of many leading voice applications with particular specialisation in Skype for Business SIP trunks. This new partnership enables us to provide SIP trunks into customers, giving them significant cost savings and simplification/centralisation of telephony services. Skype for Business With its launch earlier this year, we have been busy reskilling and training in Skype for Business. This also involved a trip to the Microsoft Ignite event in Chicago. We have been preparing and upgrading...

Advanced Wireless UC Headsets Announced

In February, Plantronics announced updated versions of four of its headsets line which featured noise cancelling technology. Yesterday, they announced the Voyager Focus UC, a new offering that has this same technology, but which is a wireless model. As more enterprises embrace the open plan office design, the need for better headsets with noise cancelling capabilities should be at the forefront of their UC deployment. The headset plays an increasingly vital role when it comes to communications and productivity. Plantronics recognise this rather underserved gap in the market and are capitalising on the challenges of open plan office spaces, offering devises that solve the issues of noise and distraction. The Voyager Focus UC is the first wireless stereo headset to include active noise-cancellation technology. Voyager Focus UC Features Make it your business to hear and be heard with the Plantronics Voyager Focus UC Stereo Bluetooth headset. Move fluidly between PC and smartphone and between work and entertainment with rich, immersive stereo and active noise cancelling designed to keep your focus on work, not on the chaos around you. Intuitive/User Friendly Features Works seamlessly across Bluetooth-enabled desk phones, laptops, mobile phones, tablets, and smart watches Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause music for incoming calls Enhanced voice alerts announce caller ID, mute and connection status, talk time level Dynamic Mute Alert feature senses and alerts you when you try to talk when muted Smart mic boom: wear on either side and maintain locations of R/L stereo and volume/track buttons Great audio on both sides of the call Precision...