Summary

Customer: Takeda (Cambridge) Ltd
Website: http://takedacam.com
Sector: Pharmaceutical
Profile: A Cambridge-based subsidiary of Takeda Pharmaceutical Company Ltd .

Business Need

Takeda were an existing OCS 2007 user and were looking to partner with a company to work through a Lync 2013 upgrade and subsequent rollout of an Enterprise voice solution to work with the existing Avaya PBX.

1plex worked with the IT team at Takeda to scope the project and define the technical solution.

Solution

The project was undertaken in two stages:

Stage One – Install Lync 2013 and publish external services including federation

Stage Two – Introduce Enterprise voice

Stage One

The first stage of the project involved installing the Lync components required to complete the upgrade from OCS 2007. Where OCS had been used purely for internal purposes, Lync 2013 was configured with Edge services and reverse proxy to allow users to work whether at the office or from home or any other remote location. Integration with Exchange 2013 was configured to enable enhanced features such as unified contact store and high resolution contact photos. The system was also configured to support Skype audio and federation with external companies.

Stage Two

Following the successful completion of Stage One, we quickly moved to implementing the Enterprise voice component. This involved the installation of an Audiocodes gateway and configuration which enabled us to seamlessly migrate numbers from the Avaya PBX to Lync. Lync provides the additional advantage of voicemail with Outlook integration and the ability to convert voice messages from speech to text. Conference dialin was configured and the IT team was shown how they could very simply migrate a user from the Avaya to Lync. Plantronics headsets are being used in place of traditional telephone handsets.