Customer: UCB
Sector: biopharmaceutical
Profile: UCB is a global biopharmaceutical manufacturing company with over 7,500 employees in 40 countries and headquartered in Brussels, Belgium. UCB focuses primarily on R&D, developing solutions for people living with neurological or immunological diseases.

Seamless and Cost-effective Integration of Analog Devices into a Global Skype for Business Deployment

In a move to cut costs and increase productivity, UCB decided to introduce Microsoft unified communications (initially Lync and, later on, Skype for Business) in 2010. Initially, just for instant messaging, presence and conferencing, the rollout was completed across all of UCB’s offices in a matter of a few months.

The success of the implementation led the company to embark upon a wholesale move to replace its existing telephony infrastructure with Skype for Business, as well. This was naturally a much more demanding undertaking and needed an entirely different level of planning. Not only individual users’ requirements needed to be taken into account but also connectivity with existing telephony systems, local service providers and emergency services had to be ensured.

Having worked with UCB over the years on the Lync and Skype for Business projects, 1plex has a strong relationship and a proven track record of expertise in Microsoft UC,  they were therefore ideally placed to work with them on this project.  They began UCB’s migration with the aim of updating around seven sites per year.