1plex designs, delivers and optimises unified communications using Microsoft Teams as a single, integrated platform.
Through expert consultancy, we design Teams communication solutions that align with organisational needs, covering meetings, calling, telephony and contact centre services. We deliver secure, scalable Teams environments in partnership with Microsoft and leading, Microsoft‑certified vendors, simplifying complex, multi‑location communications. Through ongoing support and optimisation, including Teams analytics and performance monitoring, we ensure communication remains reliable, efficient and ready to evolve as the business grows.
Microsoft Teams‑integrated contact centre solutions go far beyond traditional call handling.
At 1plex, we design and deliver contact centre platforms that are natively integrated with Microsoft Teams, enabling organisations to manage customer interactions across multiple channels from anywhere. Working with trusted solutions such as Anywhere365, we help organisations provide a seamless, responsive customer experience within a single Teams environment.
With extensive experience supporting customers in business‑critical and complex environments, 1plex takes a consultancy‑led approach – working closely with stakeholders to understand customer contact requirements before modelling, deploying and supporting the right solution to meet operational and service goals.
Enterprise telephony remains a critical requirement for organisations, but the move away from standalone phone systems is well underway. Microsoft Teams provides a fully integrated telephony experience that brings calling, meetings and collaboration together within a single platform.
At 1plex, we help organisations design and migrate from legacy telephony systems to Microsoft Teams Telephony through a structured, consultancy‑led approach. Working in partnership with leading, Microsoft‑certified providers, we deliver solutions that are secure, resilient and tailored to organisational and geographic requirements. Our partner ecosystem includes SIP trunk providers, gateway and SBC manufacturers, handset and headset vendors, and specialist on‑hold service providers – all fully invested in the Microsoft Teams ecosystem and certified to support enterprise deployments.
With extensive experience designing and implementing Teams Telephony solutions at scale, 1plex supports global organisations with complex, multi‑site and disparate telephony environments – ensuring consistent performance, reliability and a seamless user experience across locations.
Our Microsoft Teams analysis provides a comprehensive view of performance across your entire Teams environment.
We assess key indicators including call quality, user experience, devices and clients, network performance, room and device usage, and overall call reliability. By analysing data across users, locations and networks, 1plex helps organisations quickly identify issues, understand performance trends and gain clear visibility into how Teams is operating across the business. Analysis can be reviewed at an organisational level or drilled down to individual users and devices, supporting both high‑level oversight and detailed technical investigation.
Report Analysis
We transform Teams performance data into clear, actionable insight using Power BI.
By leveraging the Power BI platform, we harness your organisation’s Teams data to create tailored reports and interactive dashboards that highlight performance, usage trends and areas for improvement. This allows stakeholders to explore data visually, understand the impact of changes over time, and make informed decisions based on real‑world evidence. Our Power BI reporting enables organisations to move beyond raw data and turn Teams analytics into meaningful insight that supports ongoing optimisation and future planning.
See our case studies for projects that we have completed for our customers